Overview
If a shopper chooses to redeem their reward points for donations, they will be met with the redeem points modal. When viewing the redeem points modal, the shopper will see a confirmation of the donation amount and the selected cause/nonprofit that will benefit from the donation.
As a retailer using the Change Commerce app, you have three different settings that determine how your customers are able to interact with your impact strategy. These settings are the preference of your brand and how you choose to give back, whether you have the cause search turned on or off and/or if you have a default cause set. The following steps will lay out the customer experience based on each possible setting.
Selecting a Cause without a Default
1) The customer will select the points they wish to redeem.
2) The customer will then need to select a cause.
3) After the customer selects a cause and if they choose to confirm the donation amount and the cause selection, they can click Confirm.
Selecting a Cause with a Default
1) The customer will select the points they wish to redeem.
2) Since a default cause is activated, the customer will be taken immediately to the confirmation screen to confirm the donation amount and the selected nonprofit/cause.
- The customer will have the option to change the cause by selecting “Change Cause”.
- If the customer chooses to update the cause, they will be taken back to the cause selection modal.
3) The customer will then select their cause from the cause selection modal.
4) After the customer selects a cause and if they choose to confirm the donation amount and the cause selection, they can click Confirm.
Selecting a Cause with a Default and No Search Option
1) The customer will select the points they wish to redeem.
2) The customer will immediately be taken to the confirmation screen to confirm the donation amount and the selected nonprofit/cause.
3) Since the search option is turned off, the customer will not be able to update the cause selection.
If you have any questions about these settings or the integration in general, please reach out to support@shoppinggives.com