Overview
If you have a default cause set, your customer can update the cause with their own selection. However, if you have a default cause set with the search option turned off, your customers cannot select a new cause.
How It Works
Selecting a Cause without a Default
1) The customer will select the points they wish to redeem.
2) The customer will then need to select a cause.
3) After the customer selects a cause and if they choose to confirm the donation amount and the cause selection, they can click Confirm.
Selecting a Cause with a Default
1) The customer will select the points they wish to redeem.
2) Since a default cause is activated, the customer will be taken immediately to the confirmation screen to confirm the donation amount and the selected nonprofit/cause.
- The customer will have the option to change the cause by selecting “Change Cause”.
- If the customer chooses to update the cause, they will be taken back to the cause selection modal.
3) The customer will then select their cause from the cause selection modal.
4) After the customer selects a cause and if they choose to confirm the donation amount and the cause selection, they can click Confirm.
Selecting a Cause with a Default and No Search Option
1) The customer will select the points they wish to redeem.
2) The customer will immediately be taken to the confirmation screen to confirm the donation amount and the selected nonprofit/cause.
3) Since the search option is turned off, the customer will not be able to update the cause selection.
If you have any questions about these settings or the integration in general, please reach out to support@shoppinggives.com