Billing

This will help you understand the basics of our billing, which makes up invoices, and an overview of fees.

Invoice Definitions

An invoice is made up of multiple possible line items. They are listed below: 

• Donations: Created when a customer selects a nonprofit within their shopping journey. This entire amount will be given to the nonprofit organization that your customer has selected.
• Transaction Fees: This is the amount that ShoppingGives charges for licensing the technology, processing transaction information, and managing the donation process.
• Credit Card Processing Fee: This is only applicable when paying invoices by credit card. To avoid this fee, you can switch your payment preference to ACH in the settings manager.
• Credits to Account: This is only applicable if any orders from previously paid invoices are canceled or returned.

Invoicing

Impact Starter

All Impact Starter partners are responsible for paying the full donation amount.

For the first 20 orders each rolling month, all transaction fees are waived. However, the retailer is still responsible for paying the donation amount on those 20 orders. All store donations are calculated pre-tax, pre-shipping, and post-discount. 

• When using the Store Donation on Purchase campaign, a 0.5% (half a percent) transaction fee on orders with donations will be added after your 20 free orders are expended. If an order does not generate a donation, then no charges will be created.
  
  
  • For example:
    • If a retailer is donating 2%, an order of $100 will generate a donation of $2 and the transaction fee would be 50¢. This means that the amount owed by the retailer to ShoppingGives would be $2.50. If you donated 5% on a $100 order, the donation is $5 with a transaction fee of 50¢. 

• When using the Customer Round-Up campaign, the retailer is still responsible for paying the donation amount but no additional transaction fee will be applied.
  
  
• When using the Customer Add-On campaign, a 5% fee on the Add-On donation amount itself will be incurred after your 20 free orders are expended.
  
  
  • For example:
    
    • A $100 order with a $5 add-on donation would result in only an add-on donation fee of $0.25. There would be no Store Donation fees
      
      
    • A $100 order with a $5 add-on donation AND a store donation, would result in an add-on donation fee of $0.25 + a store donation fee of $0.50. The total transaction fee on this order is $0.75

Invoices are generated every 30 days or once a retailer has reached $50 in donations, whichever comes first. 

You can potentially save on transaction fees by opting into a partner plan which locks in your transaction fees annually, in addition to your pledged donations on orders. 

Impact Plus, Partner & Pro

Donation invoicing for partners on the Impact Plus, Partner, and Pro plans will occur quarterly after the lock period as stated in the Retailer Technology Agreement for the account on file.

Pricing for Impact Plus, Partner & Pro plans

Payment Options

ACH 

When entering a new ACH payment method, you will receive 2 micro-deposits in differing amounts to your bank account - the description for the micro-deposits should be listed as AMNTS, the two amounts will each be less then a dollar, and they can take up to 3 business days to appear.

Log in to your bank’s online account to retrieve the micro-deposit amounts and enter the exact amount that were deposited into the pending account into the fields within your Change Commerce app.

IMPORTANT NOTE: All accrued charges from donations and transaction fees are processed through Stripe. If less than $1 is processed in donations, the minimum amount of $1 will be invoiced. If you are having difficulties, please contact our support team prior to exceeding all attempts and we will be glad to assist.

If you would like to activate the Change Commerce app right away, a credit card can be added in the interim of waiting for the ACH to be verified, and then the credit card can be deleted later. 

Credit Card

With a credit card, retailers are still responsible for paying the full donation amounts and transaction fees, as well as an additional 2.9% + 30¢ credit card processing fee. Similar to paying with an ACH, if an order does not generate a donation, then no charges will occur.

Example: If a retailer has total donations of $48.50 and $2.00 in transaction fees at the time of invoicing, 2.9% would be calculated from the overall amount plus the additional 30¢. The total that the retailer would now owe is $52.26.